Lucy

More Than Just an App!

The Future of Customer Service, Right in Your Pocket

AI-powered, designed to connect, assist, and engage Just like a real person

Designed to Feel Personal,
Built for the Future

Lucy isn’t just smart—she’s designed to feel intuitive. Her AI-driven design goes beyond human-like interactions, offering personalized, real-time support that’s efficient, scalable, and future-ready for businesses of all sizes

A Thoughtful Blend of

Design and Intelligence

Every detail of Lucy’s interface is crafted to be as intuitive as it is intelligent, making every interaction effortless

Talk, Naturally

Speak with Lucy just like you would with a real person

Intelligence That Connects

Lucy thinks, learns, and responds smartly

Always On

24/7 support with no waiting or downtime

Real-Time Insights

Track and manage assets with live performance data

One Tap, All Set

Get information instantly with a simple NFC tap

Easy Payments

View, track, and manage invoices with ease

No Delays, No Middleman—Just Instant Access

Right on Your Fingertips

Lucy isn’t just a tool for logging service requests—it’s the interface to the FM system itself.

Traditionally, critical data stays locked within back-office systems, requiring emails, calls, or manual reports to access. With Lucy, every detail you need—service history, asset insights, job progress, and real-time updates—is instantly available in your pocket. No waiting, no middleman—just complete transparency and control over your FM operations.

Service Requests

Report Breakdowns

Log issues instantly as per your contract SLA—right from your phone.

Escalate Delayed Requests

If a job takes too long, escalate it instantly with one tap

Reopen Closed Requests

Not satisfied? Reopen a request for immediate follow-up.

AI-Powered Assistance

Natural Voice Conversations

fSpeak to Lucy like a human— fast, responsive, and always available

Multiple Language Support

AI assistant understands & responds in multiple languages

Live Assistance

Get real-time support—Lucy knows your account, requests & status updates

Smart Asset Management

View Assets

See past jobs, upcoming maintenance, and service history

Tap NFC

Tap your phone to log issues or check asset details instantly

Asset Health & Lifecycle

Get real-time asset insights, track performance & plan replacements

Appointment & Status Management

Manage Appointments

Book, reschedule, or cancel service appointments instantly

Live Status Updates

Track job progress in real-time as the team updates tasks

Instant Feedback

Share feedback & rate every job add comments if needed

Lucy vs. traditional call centers

Smarter Support, Lower Costs, Zero Hassle

	Leo	Other Field Service Apps
Availability	Always on	Shift-based hours
Response time	Immediate	Long hold times
User Licenses	Not Needed	Mandatory Software Licenses
Setup Cost	Ready Instantly	Hardware & Infrastructure Setup
Call Recording	Auto Interaction Logs	Manual Monitoring
Multi-Language Support	Built-In Languages	Hire Language Experts
Customer Experience	AI-Optimized Accuracy	Prone to Human Errors
Scalability	Instantly Scalable	Requires Hiring & Infrastructure
Quality Assurance	Always 100%	Require continuous monitoring
Data Security	Encrypted & Secure	Human-Dependent Compliance